سياسة الإلغاء والاسترجاع

Cancellation and Return Policy Bahr Tires We thank you for your trust in Bahr Tires store, and we always strive to provide a safe and clear shopping experience. This policy explains the mechanism for canceling orders, returning products, and refunding amounts according to the applicable regulations in the Kingdom of Saudi Arabia. First: Cancelation of Orders The customer has the right to cancel the order and receive a full refund if the cancellation occurs before the products are shipped. If the cancellation request is made after the shipping process has started or after the installation service has been performed, the actual costs of the services performed, such as shipping or installation fees if any, will be deducted. To request cancellation, please contact via the following email: [email protected] The customer service team will review the request and inform the customer of the necessary procedures. Second: Returns The customer can request to return the tires within 14 days from the date of purchase according to the following conditions: The tires are unused and have not been installed. They are in their original condition with all labels. Provide the purchase invoice or proof of order. The return request should be sent via email: [email protected] After receiving and inspecting the tires by the specialized team, the request will be approved if the conditions are met. The amount will be refunded to the original payment method after deducting any shipping costs if applicable. The refund process may take from 2 to 14 working days after approval of the request. Third: Undelivered Orders If an appointment for tire installation is scheduled and the customer does not attend at the specified time, Bahr Tires store has the right to reschedule the appointment or cancel the order in coordination with the customer. If the product is unavailable after completing the order, the customer will be informed, and the full amount paid will be refunded via the original payment method. Fourth: Warranty All tires sold through Bahr Tires store are subject to the warranty of the authorized local agent for each brand. Warranty requests are processed according to the terms of the authorized agent. Any direct obligation from the store is limited to errors resulting from installation or maintenance services provided by Bahr Tires technicians. Fifth: Reporting Errors If tires are installed with a different size than the requested size, the customer must notify customer service within 14 days from the date of installation. The specialized team will review the request and take the appropriate action. Sixth: Policy Modification This policy is considered part of the terms and conditions of Bahr Tires website. The company reserves the right to modify or update this policy at any time, and the modification becomes effective immediately upon posting on the website. Seventh: Contact Us For inquiries or requests for cancellation and return, you can contact: ☎️ 0558815838 [email protected] Via the contact us page on the official website.